Customers mean the world to us. We hope that each and every one of our customers, or potential customers walks away from any interaction with BookMyTrail feeling like you received an excellent level of service.
The reality of any business is that its customers which make a business go round, and with this in mind BookMyTrail was built around the customer needs.
What do walkers need? A simple, no nonsense booking service to take the bother out of booking long distance trails.
Check out our testimonials below.
I've just come back from a 7 day hike along the Cotswold hills, organised by Matt at Bookmytrail. This is the second trip he had arranged for me. On both occasions the accommodation has been very good and the distances between stops just right for my comfort. The baggage transfer worked without a hitch as well. The booking procedure allowed me to choose the start date, number of days etc and then review and change details. Matt's responses were always timely and polite, a pleasure to deal with.
Recently completed a section of the Wolds Way from Market Weighton to Filey (5 days) organized by Matthew at BookMyTrail. The weather wasn't on our side but we still seemed to be able to keep to our planned routes. Matthew's advance planning and booking of accommodation were spot on. All the accommodation stops were great and involved very little moving off the main walk to reach. We also booked daily luggage transfer and this went very smoothly. Early in the week, the weather caused us to re-think doing the walk for that day. Matt responded very quickly to our enquiries, making helpful suggestions. In the event, the weather allowed us to continuing with our original walking schedule. So thanks Matt...we'd certainly use your services again.
Having to visit England for a family occasion and having walked Hadrian Wall solo in 2017, (Booked via BookMyTail) I asked my son if he would like to join me. I had no hesitation whatsoever to go back to Matthew (BookMyTrail) to arrange this 2nd walk and he came through in spades. I really hope I get a chance to do another in the UK....and guess what, I'll use BookMyTrail again.